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Returns only apply for factory defects or damage to the product. In partial returns, where only some parts are requested to be returned, the cost of freight is not refundable.
Sukabumi Stone Mexico retains the right to cancel the transaction and return it to the original form of payment within 7 to 15 business days, in the following cases:
In case of return of the product for reasons beyond SUKABUMI STONE MEXICO, it is understood that you have received the correct product and in perfect condition. It must be within the next 48 hours of receiving your product.
All shipping costs will be incurred by the User or Client, taking into account that the shipment of the new merchandise will proceed ALWAYS AND WHEN THE MERCHANDISE HAS BEEN RECEIVED IN THE SAME CONDITIONS in which it was initially sent and the corresponding payment is made in case there is a difference in cost.